派驻服务

I. Operation Desktop IT outsourcing services
software services: to ensure that the operating system and related office software for normal operation.
Operating system and office software driver installation, upgrade and maintenance;
Print peripheral sharing;
To assist your company in the hard disk to back up important data;
Killing the computer virus program, and timely anti-virus software updates (recommended your company to buy genuine anti-virus software).
hardware services:computer-related hardware to ensure the normal operation.
Computers, peripherals, network equipment, such as day-to-day maintenance and fault detection location;
Hardware damage found by our company is responsible for contact suppliers and manufacturers service station maintenance, and repair on his behalf. Can not be maintained by the detection of hardware, from our company to provide the damaged parts of your company's specifications, and pricing models, by your company to decide whether to carry out procurement.
Web services: to ensure smooth network operation.
To monitor the operational status of network equipment;
Detection and improve network security, network security protection.
equipment management
     In the maintenance of the early engineers of your company network will conduct detailed inspections of machines and to provide full and accurate report of software and hardware configuration.
     In the maintenance of time, carefully check the network software and hardware is changed, for non-normal change, engineers will be in time to restore its original state (software). Normal change, engineers will re-registration filing;
 IT Product Price
   Secretary I has a logistics distribution center in Zhongguancun, in accordance with customer needs to provide it at any time Product Selection recommendations, pricing, and on behalf of procurement, door-to-door.
 IT information advisory services
    At any time for your information to provide specialized consulting services. Development of the system in accordance with the Group needs to contact or provide experts to support the application of IT systems development, testing, training, maintenance and system management services. Request of the client, to send the demand for IT professionals to participate in relevant meetings and put forward specific proposals or recommendations. IT in the new proposed program to carry out the necessary tests. Proposed training program or to assist them in completing the implementation of IT applications training. The introduction of the new system, to provide the necessary maintenance and systems management services to ensure that the new system of rapid on-line and stable operation.
Second, services 
    Technical services team stationed in 4 people, 2 people at the scene a group of implementation services, weekly rotation in order to guarantee service quality and uninterrupted service and continuity. Engineers at the scene of the specific working hours with the client's working hours may be (not more than eight hours a day on Saturdays, Sundays and legal holidays), in order to ensure continuity of customer service, our engineers will provide back-up regular door-to-door service and live expert field engineers to provide technical support line.
1. The first comprehensive testing site:
Comprehensive detection of the first door, the optimization program (the new equipment and accessories required by the customer to bear the cost, we can provide advice on behalf of the procurement) and establishment of the network wiring diagram, hardware device files, software and driver library (at any time update), the services of our code labeling equipment for customers to do the actual situation in the first application of computer and network training.
2. Inspection and Maintenance: (per month for all the following at least one computer operation)
 garbage clean-up computer
l files, spam and illegal software, and optimize the operating system;
 files on disk defragmentation to speed up the computer running speed;
 start clean-up profiles to speed up the startup speed of the computer;
 backup important data files and software;
 update the virus code, at all times
l ensure that the latest version of antivirus software;
 patch the operating system upgrade, the system drive upgrade;
 completely killing the virus, including anti-virus under DOS;
 debug connect peripherals to ensure that the equipment using normal (such as printers, scanners, etc.);
 detect LAN connectivity, resource sharing and Internet sharing and whether it is normal;
 computer, network testing and maintenance equipment and peripherals;
Party equipment in accordance with the actual use of hardware upgrades to make recommendations, procurement costs borne by the customer.
3. In market services:
customers appear to use a variety of software and hardware issues in the field at any time to find engineers to resolve software problems at the scene; such as the damage can not be found in hardware maintenance, hardware must be replaced accordingly, we can help customers to purchase and repair cost of equipment ( The costs incurred by the customer).
 presence management methods: a total of more than a presence as a service group from time to time to ensure that engineers care, a senior management staff in field management and scheduling; an engineer to inspect the management and changing of the guard replacement. The management team of 5 * 8 hours of attendance and the main management system and at the same time to comply with administrative and management systems pc119 as a supplement, subject to the daily management of your company's administrative and management systems, remote service management to accept pc119. Presence on time to provide "equipment," and "inspection," and "work on reports and recommendations to optimize," and "service records" and report on the work to ensure the quality of the work.
Service Process  Note: a, the basic process: First of all, all the service engineers need technical knowledge of equipment and the environment, the establishment of network topology map, the optimization program, the establishment of equipment, hardware files, software and driver library (update), for the Party application of knowledge to do the actual situation in training; accredited home inspection or periodic maintenance, the equipment at the scene to monitor the system state, reducing system failure rate, and at any time to solve the problem; emergency rescue services, software and hardware failure emergency. For each user to provide rescue personnel contact telephone number, to ensure that the equipment work properly. b, day-to-day process: accredited engineers on duty to take office and mobile services in two ways, the user calls on duty as long as phones or cell phone technology engineers can be on-site services quickly. it outsourcing emergency rescue services, remote maintenance is the user dial 400 or 800 as long as phones can network, telephone get help.
 maintenance
processes: technical engineers to detect equipment failures related to first of all with your company to confirm the maintenance person in charge, and then notify the pc119, pc119 will send someone to collect the goods (equipment warranty signed single) corresponding to the service station, in the maintenance of an accurate diagnosis and repair After the cost of informing the relevant person in charge of your company to confirm maintenance of the corresponding processing, reconciliation, the delivery to your company to sign a single storage device, do a good job in the work of installation and debugging, so that normal use of equipment. Throughout the process, to ensure that the safety equipment to ensure accurate fault repair to ensure that the maintenance of minimum prices to ensure the shortest repair time and failure to do a good job in reducing the use of frequent training.
4. User complaint handling process: Any of your users can dial 400 telephone complaints, pc119 guarantee within 8 hours after ascertaining the facts promptly to complaints, the results of feedback within 24 hours of the complainants, the whole process to ensure that equipment will be normal reasonable use. Faith in handling complaints: the basis of the facts, stick to integrity, rapid response, security operations.
5. Fault classification and treatment plan Description: failure sub-4: a, an emergency failure: presence at the scene immediately to solve immediately or long-range solution; b, the general emergency situations: a two-hour presence at the scene with plans to solve or resolve the long-range plan; c general fault: 24 hours to resolve; d, hardware failure: to enter the maintenance of process solutions. Optimization of each month and plans to provide a risk-related documentation to the responsible person of your company, plans for dealing with requests for support.
Third, staff training: 
   Do for your company's services that the majority of your company's employees have varying levels of computer, for which we have in the program joined the staff training, we will be in accordance with the application of your company held from time to time related to the status quo operation to provide technical training or documentation, so that your company employees in computer application skills and knowledge in the industry's leading companies.
Fourth, adding IT Management:
After the end of each fill in the maintenance of records maintenance, records found in the maintenance of the problem and solution, tested by your company, signature; presence on time to provide "equipment," and "inspection," and "report on the work on and optimization of the recommendations, "and" service records "and report on the work to ensure the quality of the work. According to maintenance problems encountered, reasonable and feasible proposals.
Five pledges:
Strictly abide by all of the commercial confidentiality of clients; customers can sign for the maintenance of files for potential problems identified and recommendations on the proposed rationalization, minimizing the failure of customers of the office environment and loss of chance. I may, in accordance with customer needs to provide software technical support services, but not customer is responsible for the use of copyright software; occasional phone call to set up a complaints return for our customers to make a timely response; fault can not be solved, technical director personally door-to-door service.
Sixth, service charges:
Accredited engineer 2 people (both as a group, a total of two groups), presence of four risk engineer a wage bonus payments and other expenses borne by the Division I, according to your personnel management and management of attendance and by your appraisal, such as service engineers are not satisfied with, I may be your personnel requirements. Engineers stationed at the scene of the specific working hours with the client's working hours may be (not more than eight hours a day on Saturdays, Sundays and legal holidays). For engineers to work overtime or to increase their services, otherwise your payment-related services.

Pc119 eight years has been adhering to the "Prolonged,integrity service!" concept, pc119 all staff have the confidence and ability to provide you with high quality, professional and efficient service engineers stationed!