巡检服务

Pc119 inspection service model:

for small enterprises (less than 100 the number of client computer business) to a fixed monthly two-site services + open time, an unlimited number of 5 * 8 hours of technical services work.

Services: customer desktops, notebooks, servers, fax machines, copiers, printers, scanners, switches, routers, and other monitoring equipment, software, hardware, network management and maintenance of the environment!

Service:
The first time services: comprehensive detection of the first door, the optimization program (required for new equipment and accessories to bear the cost of Party A, Party B and provide advice on behalf of the procurement) and establishment of the network wiring diagram, hardware device files, software and Driver Library (update), the actual situation for the Party to do the first application of computer and network training; regular home inspection maintenance, site monitoring system to the user, and reduce the system failure rate, and at any time to solve the problem; emergency rescue services, software and hardware failure emergency.

Periodic inspection services: the second home per month.
cleaning computer junk files, spam and illegal software, and optimize the operating system;

l          on the disk defragment files to speed up the computer running speed;

l          start clean-up profiles to speed up the startup speed of the computer;

l          back up important documents and software data;

l          update the virus code, at all times ensure that the latest version of antivirus software;

l          patch the operating system upgrade, the system drive upgrade;

l          completely killing the virus, including anti-virus under DOS;

l          debug connect peripherals to ensure that the equipment normal (such as printers, scanners, etc.);
detection of LAN connectivity, resource sharing and Internet sharing normal;

l          the actual use of equipment in accordance with Party A to make the hardware upgrade recommendations, procurement costs borne by the Party.

Emergency Rescue Services: Party A arising from the use of a variety of software and hardware issues I can always call the company toll-free number 400, at any time by our technical staff to give technical support. If the phone can not be resolved, we provide on-site services (working days to the scene within two hours, and the remaining time will be given door-to-door), at the scene to solve software problems; if unable to repair damaged hardware must be replaced on the corresponding hardware, we can help Party to the cost of procurement and repair of equipment (what happened to bear the expense of the Party).

Service Process:

1.The establishment of customer premises equipment files, do a good job in network topology map, based on a preliminary understanding of customer environment, a reasonable optimization program. Submit written or electronic file "client device file", "network topology map", "optimize the proposal."


2.Periodic inspection services: the second home per month.

l          cleaning computer junk files, spam and illegal software, and optimize the operating system;

l          on the disk defragment files to speed up the computer running speed;

l          start clean-up profiles to speed up the startup speed of the computer;

l          back up important documents and software data;

l          update the virus code, at all times ensure that the latest version of antivirus software;

l          patch the operating system upgrade, the system drive upgrade;

l          completely killing the virus, including anti-virus under DOS;

l          debug connect peripherals to ensure that the equipment normal (such as printers, scanners, etc.); 9, detection of LAN connectivity, resource sharing and Internet sharing normal;

l          the actual use of equipment in accordance with Party A to make the hardware upgrade recommendations, procurement costs borne by the Party. a written or electronic file submitted to "form inspection services."

3.Monthly customers a "report on the work of technical services and optimization recommendations."

4.Please confirm the signature of each customer service "service records."

After the signing of the contract, you have to do is to remember and dial phone pc119, all of our problems to us to do!

PC119 housekeeping, one-stop service --- the most systematic, efficient, safe, professional solutions and services it. The protection of data security, open networks, reducing energy consumption, enhance the enterprise value is our persistent principle. All staff are provided with small and medium-sized city 100 vip high-quality service to service to win customers trust and rely on. Coverage of the capital of it outsourcing services is in progress ......

Pledges are as follows:
Strictly abide by all of the commercial confidentiality of clients, maintenance of files for customers, in view of the problems identified and the potential for rationalization proposals put forward to minimize the failure of customers of the office environment and loss of chance, I may, in accordance with customer needs to provide software technology support services, but not to customers to use software is responsible for the occasional phone call to set up a complaints return for our customers to make a timely response; fault can not be solved, technical director of personal door-to-door service.